Support

Email hello@fitnessprimer.app and a person will read it. We reply within two working days.

So we can help on the first reply, tell us:

The email address on your account
Your device and iOS or Android version
What you expected to happen, and what happened instead
A screenshot, if it's something you can see

Common questions

A form check came back with something odd

Film from the side with your whole body in frame, in decent light, and keep it to one to three reps. A clip that cuts off your feet or hips gives the model less to work with. FitnessPrimer offers educational coaching guidance — it does not diagnose injuries.

I've hit a daily limit

The free plan includes one form check, three food scans and twenty coach messages a day, plus one body check a week. Limits reset at midnight in your local time. Premium lifts them.

Managing or cancelling Premium

Premium is $9.99/month or $99.99/year with a 7-day free trial, billed by the App Store or Google Play. Cancel any time in your store account — on iPhone under Settings > your name > Subscriptions, on Android in the Play Store under Payments and subscriptions. Cancelling keeps your access until the end of the period you've paid for. We can't cancel or refund a store subscription on your behalf; refunds are handled by Apple and Google.

I paid but the app still shows the free plan

Open the paywall and tap Restore purchases, then check you're signed in to the same FitnessPrimer account you bought on. If it still doesn't appear, email us with the store receipt and we'll sort it out.

Deleting my account